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Find answers to your questions
- Where can I download the Prepdeck Instruction Manual?
- I have not received my order. How can I obtain a refund?
- Where is my order?
- Contact Us
- Is there a user guide for Prepdeck?
- How does the $40 off 2 or more Prepdeck promotion work?
- Can Prepdeck save me time in the kitchen?
- What is included with Prepdeck Gen 2?
- Can I use the containers in the freezer or the microwave?
- How do I clean Prepdeck?
- What materials are used in Prepdeck?
- What are Prepdeck Gen 2's Dimensions?
- How does the cutting board work?
I've been tracking my package, but it doesn't seem to be moving. Why?
If your order has a tracking number or you've received a notice that your shipment is on the way but the tracking number is stating something similar to "Shipment ready" or Label created", rest assured, your package has left our warehouse and is on its way. Carriers such as UPS, FedEx and DHL are currently experiencing delays in processing packages due to staffing challenges and volume spikes. Depending on the location it could be 1-2 business days before the tracking number is updated.
Updated on 31 Aug 2023